Hilton–A great experience at being dollared to death
What do you think of when you hear the name Hilton? No, not Paris Hilton, but the Hilton hotel chain? Do you think upscale, comfort, impeccable service, and plenty of amenities? Hmm. So did I, until I stayed at the downtown Hilton San Francisco.
The first morning when I went downstairs to the highly touted spa/exercise facility I was surprised to learn that it was my lucky day! I get to pay an extra $15 for the privilege of sweating on their treadmills! The facility was quite nice, with ample equipment. Was it worth the $15 to me? I’m not sure I want to pay extra for such punishment! Later that morning I went to their business center to print out some directions to my morning meeting and was again surprised that the privilege cost me $4.50–four dollars for 2 minutes computer access and $.10/page printed.
In the meantime, I’ll go back to Marriott.
What do you think? Instead of being “nickel-and-dimed” to death, what types of services are you finding are being unbundled such that you feel you are “dollared-to-death”?
Posted: by Curtis N. Bingham, August 29th, 2007 under Customer Experience, Customer Loyalty, Pricing.
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