Archive for March 13th, 2009
How Vulnerable are Your Customers? (part 3)
In my previous blog post I described the current situation: Now more than ever, your customers are being bombarded by competitive offers and even some of your most loyal customers are actually listening to your competitors. Your customers are vulnerable. What can you do about it? The second question you need to ensure you can […]
Posted: March 13th, 2009 under Customer Experience, Customer Insight, Customer Loyalty, Customer Strategy.
Comments: none