Archive for February 17th, 2009
Here’s a Quarter, Call Someone Who Cares
Some time ago there was a Country & Western song entitled, “Here’s a quarter, call someone who cares.” I don’t remember the lyrics or even who sang it, but this is the new catchphrase for United Airlines. In last week’s Wall Street Journal it was announced that United is dropping an Indian customer-call center that […]
Posted: February 17th, 2009 under Chief Customer Officer, Customer Experience, Customer Loyalty, Customer Strategy, Leadership.
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