Archive for June 3rd, 2008
Customer Service Sadly Lacking
Mike McLaughlin over at Geurrilla Marketing blog commented on the Sad State of Customer Satisfaction saying, For the third year in a row, customer service ratings are taking a beating. According to researchers at Accenture, almost half of the 3,500 consumers surveyed said that their service experience with companies was fair, poor, or terrible. Making […]
Posted: June 3rd, 2008 under Customer Experience, Customer Loyalty, Customer Value, Uncategorized.
Comments: none