Archive for December 11th, 2007
Consumers Wield the Big Stick Over Companies
Remember the Disney movie “Newsies” where the paper boys from all over New York and Brooklyn team up and strike against the big-shot newspapermen (Hearst & Pulitzer) to protest the 10 cent rate increase? Well, consumers are poised to do the same thing to major companies according to a McKinsey survey of 391 CEOs conducted […]
Posted: December 11th, 2007 under Chief Customer Officer, Leadership.
Comments: none