Main menu:

Site search

 Subscribe in a reader

Categories

February 2009
M T W T F S S
« Jan   Mar »
 1
2345678
9101112131415
16171819202122
232425262728  

Archive

Archive for February 13th, 2009

Sued because of a bad customer experience

This morning I had a rare opportunity to sit down at the breakfast table with my 17 year old daughter and catch up, just the two of us before anyone else awoke.  She surprised me with her perception of what makes a good customer experience! She told me of her experience in trying to find […]