Archive for June, 2008
Customer Service Sadly Lacking
Mike McLaughlin over at Geurrilla Marketing blog commented on the Sad State of Customer Satisfaction saying, For the third year in a row, customer service ratings are taking a beating. According to researchers at Accenture, almost half of the 3,500 consumers surveyed said that their service experience with companies was fair, poor, or terrible. Making […]
Posted: June 3rd, 2008 under Customer Experience, Customer Loyalty, Customer Value, Uncategorized.
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H-P’s Unofficial Chief Customer Officer: Ann Livermore
What is the key to Customer Strategy? A Chief Customer Officer who is regularly speaking with customers and drawing connections where none existed before. In today’s Wall Street Journal, Carol Hymowitz profiles Ann Livermore, H-P’s head of storage & servers as well as the software and services business. In years past, she was dubbed H-P’s […]
Posted: June 2nd, 2008 under Chief Customer Officer.
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