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Archive for May 28th, 2008

5 Mistakes in Measuring Loyalty

Are you measuring customer loyalty because it is “the right thing to do”? I spoke with a company this last week that was doing exactly that, except that because there was no unifying strategy to their efforts to do so they weren’t able to make any sense out of their data.  Their data had been [...]

Recommending someone whom I never met?

Why would I write a letter of recommendation for someone whom I’m never met? I just got a request via LinkedIn: Dear Curtis, I’m sending this to ask you for a brief recommendation of my work that I can include in my LinkedIn profile. If you have any questions, let me know. Thanks in advance [...]