Archive for May 20th, 2008
What happened to “That was Easy!”?
The Customer Experience is All in the Details. I’m trying to order manilla folders from Staples, which should be pretty simple, right? It was easy to find them on the website, but when it came time to order, it was miserable.
Posted: May 20th, 2008 under Customer Experience, Uncategorized.
Comments: none