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Archive for January 14th, 2008

The Chief Customer Officer as Chief Butt-Kicker

Louis Columbus wrote a blog post entitled, “Chief Customer Officers: Only Ass-Kickers Need Apply” While I love his characterization of the The Chief Customer Officer as Chief A*%-Kicker, in my experience, that is (or should be) the role of the CEO. The Chief Customer Officer needs to focus on four things to be successful: 1.) [...]