Archive for August 14th, 2007
Thanks for Renting–oh, wait! Just Kidding!
“Cool! National has really gotten it right!” I thought. I had just turned in my rental car an hour ago. After checking in, I had quickly opened up my laptop to check email before I boarded my plane. I was impressed to see at the top of my inbox a message from National Car Rental’s […]
Posted: August 14th, 2007 under Customer Experience, Customer Loyalty, Marketing, Mistakes.
Comments: 2