Archive for 'Value Drivers'
If you scare customers away, will they ever return?
I was reading some research conducted by Harris in 2007 and published by RightNow that said that, “ 80% of respondents said they would never return to an organization after a poor customer experience.” Clearly those surveyed were consumers with a plethora of options available to them such that they could afford to be so […]
Posted: February 2nd, 2009 under Customer Experience, Customer Insight, Customer Strategy, Customer Value, Value Drivers.
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