Main menu:

Site search

 Subscribe in a reader

Categories

January 2018
M T W T F S S
« Feb    
1234567
891011121314
15161718192021
22232425262728
293031  

Archive

Archive for 'Value Drivers'

If you scare customers away, will they ever return?

I was reading some research conducted by Harris in 2007 and published by RightNow that said that, “ 80% of respondents said they would never return to an organization after a poor customer experience.” Clearly those surveyed were consumers with a plethora of options available to them such that they could afford to be so […]